Delivery, Payment & Returns

Almost (90+%) all of our products are available for sale online. Product availability is updated daily. In general if a product is listed as in stock, there is usually a pretty good chance that it will be in stock in the physical store too, however, it's not a guarantee: someone may grab the very last one before you arrive :).

If you are considering ordering chilled/frozen (only a limited number of products in this range can be ordered online), please read this too.

We usually ship the same day if you have placed your order Tuesday—Sunday before 16:00, so most of the time you'll have our order delivered the next day (in NL). It's not exactly a guarantee (we give no strict guarantees regarding timelines as we rely on our partners for delivery) but it's been our observation that it's exactly what happens in 99.5+% of cases. There is one exception to this: during the high season (November—December of any year), order assembly and delivery may take longer.

  • Minimum order value (cost of all products in your cart) is €10,00;
  • Cost of delivery for up to 10kg across the Netherlands is €6,50;
  • Cost of delivery of 10kg—23kg across the Netherlands is €9.95;
  • Cost of delivery of 23kg—31.5kg across the Netherlands, or to Belgium is €13,00;
  • Cost of delivery for up to 5kg to Belgium is €6,50;
  • Cost of delivery of 5kg—23kg to Belgium is €9.95;
  • This covers postage and packing materials and handling;

Shipping to a post.nl pickup point (as opposed to home shipping)
During checkout you will be presented with different delivery options. Pickup from our store aside, you can order things at home, or at a post.nl pickup point which you can select in the "Thank you" page, after you pay for the order. A bit quirky, we know, but that is the only way we can make this work now.


Returns

While we don't anticipate you will want to return an item, we understand that sometimes you might need to! Below you'll find an overview of our return policy.

From the date of purchase you have 14 days to return an item. If you have an item you'd like to refund, please contact us prior to returning the item so we can help you with your return! Keep the receipt handy, we will need it to process the return.

For a product to be eligible for a return, the item must be unused and in the same condition that you received it, in the original packaging.

Shipping

To return the product, you should mail it to:
A Taste of Home
Anegang 31,
2011HR Haarlem

To complete your return, we require a receipt or proof of purchase. The buyer is responsible for return shipping costs. Shipping costs are non-refundable. If you receive a total purchase refund, the cost of initial shipping will be deducted from your refund.

Alcohol

You must be over 18 years old to purchase alcohol in the Netherlands. This applies to our store. An ID check will be performed at the door, keep that in mind when ordering.

Feedback

If you notice something is off on the website, no matter how small, please let us know by emailing shop@atasteofhome.nl